Smart Tips for Creating Message on Hold Scripts
Message on hold (MOH) scripts are a great way to keep customers informed and entertained while they’re on hold. However, creating an effective MOH script can be difficult. There are a few things to keep in mind when writing one of these scripts. This blog post will discuss some smart tips for creating a message on hold script to keep your customers happy.
Know Your Callers
The first step in creating a compelling message on hold script is to know your audience. Who are your callers, and what are their needs? What would they like to hear while they’re on hold? Knowing the answers to these questions will help you create a script that resonates with your audience.
If you don’t have a good understanding of who your callers are, try conducting a survey. You can ask them directly what they would like to hear on hold, or you can give them a list of options and ask them to choose the one that resonates with them the most.
Generate Content Ideas
Once you understand your audience well, it’s time to start generating content ideas. What topics would be most interesting to them? What information would they find useful? Brainstorm a list of potential topics and then narrow it down to the most relevant ones to your audience. One way to generate content ideas is to think about the most frequently asked questions you receive from customers. You can then create a script that addresses these questions. This will provide valuable information to your customers, but it will also save them time by eliminating the need to ask the question in the first place.
Avoid Information Overload
When creating your message on hold script, it’s vital to avoid information overload. It can be a difficult balance to strike, but it’s important to remember that your customers are on hold for a reason. They don’t want to listen to a long, drawn-out message that contains too much information.
Instead, focus on providing essential information in a concise and easily digestible format. This will keep your customers engaged and ensure that they remember the key points from your script.
In conclusion, following these tips will help you create a compelling message on hold script to keep your customers happy. Remember to focus on your audience, generate content ideas, and avoid information overload. By following these tips, you’ll be well on your way to creating a script that hits all the right notes.
